FAQ

Below FAQ are some common concerns.
If you have other questions, please just send it to support@scentlinkafrica.co.za.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

General Questions

Scent Link Africa is a fragrance and lifestyle business that empowers individuals to start their own perfume business with a low startup cost. We offer premium oil-based fragrances and a powerful earning opportunity through direct sales and team building.

POur perfumes are inspired by world-famous designer scents. We do not sell originals, but our fragrances are oil-based and crafted to deliver long-lasting, high-quality scent experiences at a fraction of the price.

Our fragrances contain a 35% perfume oil concentration, making them long-lasting — typically between 8 to 24 hours, depending on your skin type and application.

You can join by selecting a starter package on our website or through a registered agent. Once you sign up, you’ll receive access to wholesale pricing, marketing materials, and your own referral code to begin earning immediately.

There are 5 ways to earn. By retail profits, Team profit share, Bonus, Rank up bonus

We provide: Product knowledge and price lists Onboarding & training guides Custom referral code Access to your own reseller dashboard (via the website) Marketing materials and customer support

We deliver nationwide across South Africa using trusted couriers. Delivery typically takes 1 to 4 working days, depending on your location.

IBO Questions

Once you register, you’ll receive login details via email. Use these to access your Agent Dashboard, where you can track referrals, view earnings, place orders, and manage your downline.

Your referral code is your unique link that tracks new sign-ups and orders. When someone joins or buys using your link, the system automatically credits you with the sale or referral.

Retail profit is earned instantly — you sell the product and keep the profit. Commissions and bonuses are calculated and paid weekly or monthly, depending on the rank structure. Payments are made via EFT or into your Scent Link Wallet..

Our Rank-Up System rewards activity. You rank up by: Hitting personal sales goals Helping your team grow and perform Meeting criteria like number of direct recruits or team volume View full rank criteria in your agent handbook or dashboard.

No, your IBO status remains active — but to continue receiving team commissions, you need to stay active with at least 1 monthly purchase or sale. This keeps your team and rewards flowing.

To ensure you are rewarded, always share your exact referral link or help the person sign up directly through your dashboard. If an error occurs, contact support within 24 hours.

Yes — we encourage it. Use platforms like Facebook, TikTok, and Instagram to showcase your products and attract team members. We also provide social media kits to help you look professional online.

Share your referral link and the Scent Link Africa business opportunity. You earn bonuses for every new agent you refer who purchases a business kit. Use the provided presentation and sales scripts to explain the model.

Log into your dashboard or request via WhatsApp. We provide: Product mockups & lifestyle images Pricing guides and scent lists Promo banners, reels, and video scripts Weekly updates on bestsellers and launches

Unable to find satisfactory answers ? Contact Support