Privacy Policy

Privacy Policy – Scent Link Africa

Introduction

Welcome to our privacy policy. We are Scent Link Africa , and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe how we collect, store, use, and protect information that can be associated with you or a specific person and can be used to identify you or them (“personal information”).

Audience

This policy applies to you if you are:

  • A visitor to our website; or

  • A customer who has ordered or requested goods or services from Scent Link Africa.

What is Personal Information?

Personal information includes:

  • Information automatically collected when you visit our website.

  • Information you provide during registration or order submission.

  • Optional information voluntarily provided.

It excludes:

  • Anonymous or de-identified data.

  • Public information shared in forums or blogs.

  • Aggregated statistical data not linked to an individual.

Examples of Personal Information

  • Identifying Information: Name, ID/passport number, date of birth.

  • Contact Information: Phone number, email address.

  • Address Information: Physical or postal address.

  • Demographic Info: Gender, marital status.

  • Sensitive Information: Bank account details, biometric info (e.g., photos).

Acceptance

You must accept this policy when ordering from or engaging with Scent Link Africa. If you do not agree, you may not use our website or services.

You must be 18 years or older and legally competent to enter contracts.

Consent

We obtain your consent:

  • In compliance with applicable laws.

  • When you register, provide optional information, or complete transactions with us.

Collection of Personal Information

We collect personal information:

  • During Registration: Name, email, phone, address, ID, etc.

  • When You Order or Request Services: Additional details may be required.

  • Via Browser: IP address, browser type, screen resolution, usage logs, etc.

  • Using Cookies: We use cookies to personalize your experience and remember preferences.

  • Optional Details: Competitions, surveys, downloads/uploads, or promotions.

We may also record telephone calls to improve service delivery.

Purpose of Collection

We collect personal data for:

  • Processing orders and providing services.

  • Communicating with you.

  • Internal auditing, accounting, planning, and reporting.

  • Marketing and promotional communication (if consented).

  • Legal and compliance obligations.

We may use your browsing and usage data to:

  • Save your preferences.

  • Track and analyze website usage.

  • Maintain site performance and user experience.

Use of Personal Information

We may use your personal information to:

  • Fulfill our contractual obligations to you.

  • Send administrative or promotional communications.

  • Inform you of rewards or achievements.

Disclosure of Personal Information

We may share your information with:

  • Group companies or divisions within Scent Link Africa for joint services and support.

  • Service providers under strict confidentiality (e.g., IT support, delivery, billing).

  • Credit bureaus or payment partners where required by law.

  • Law enforcement or regulators if required by subpoena or legal process.

  • Affiliates or partners during a business acquisition or ownership change (with notice on our website).

We do not sell your personal information.

Security

We host our platform on secure servers using firewalls and industry-standard safeguards. Only authorized personnel may access your data. Disaster recovery protocols are in place where appropriate.

Accuracy and Retention

We strive to keep your information accurate and updated. You may:

  • View or update your information by logging into your account.

  • Request edits by emailing or calling us.

We will retain your data only as long as necessary or as required by law, after which we’ll securely destroy it unless you’ve consented otherwise.

International Data Transfers

We may store and process your data in servers located in countries outside South Africa. These countries may have less stringent data protection laws. By using our services, you consent to this transfer.

Your Rights

You may at any time:

  • Access your personal data.

  • Request correction or deletion.

  • Withdraw consent (where applicable).

Third-Party Sites

We are not responsible for third-party websites linked from our platform. Please read their privacy policies separately.

Contact Information

If you have concerns or questions, please contact us:

Scent Link Africa

Email: support@scentlinkafrica.co.za

Information Regulator

If unresolved, you may contact the South African Information Regulator:
Tel: 010 023 5200
Fax: 086 500 3351
Email: complaints.IR@justice.gov.za